Policies
Refund & Exchange Policy
Last updated: October 2026
At Happy Body Lab, we understand your wellness journey can be both exciting and challenging, and that sometimes a refund or exchange is necessary. Here's how it works.
3-day refunds
Unopened items
7-day exchanges
Unopened items
Damaged? We fix it
At no cost to you
Returns Due to Product Condition
If you receive your product and the packaging is untouched, you may be eligible for a refund within 3 days of delivery. If the packaging remains unopened and undamaged, we're happy to facilitate your return.
Exchanges
Exchanges are available within 7 days of delivery on products that remain unopened and undamaged. Reach out and we'll help you arrange it.
Damaged or Incorrect Items
If your package arrives damaged or contains incorrect items, reach out immediately. We'll work swiftly to correct any issues, and the timeframes above don't apply in this case.
No Returns on Opened Products
Due to the nature of our products, we cannot accept returns or exchanges for items that have been opened or used. We appreciate your understanding, and if we've made an error on our end, rest assured we'll make it right.
Our Commitment to You
Your satisfaction is our priority. If you have any concerns or questions about this policy, don't hesitate to reach out to our customer support team, we're here to help every step of the way.
Need help with a return?
Our support team is happy to assist.